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Account Specialist | Arkema Inc. | Cary, NC
A global chemical player, Arkema consists of three coherent and related
business segments: Vinyl Products, Industrial Chemicals, and Performance
Products. Present in over 40 countries with 18,400 employees, Arkema
achieves sales of €5.7 billion ($6.7 billion). With its six
research centers in France, the United States and Japan, and
internationally recognized brands, Arkema holds leadership positions in
its principal markets.
Ensures that Arkema meets and exceeds customer commitments through
efficient management of the order through invoice processes, timely
communication of information, and prompt resolution of customer issues.
Successful incumbent supports the business by helping to attain business
goals and ensure effective execution of marketplace strategy.
- Manages customer orders from placement to invoicing through multiple
channels (including: phone, fax, EDI, VMI, email, and websites) to
ensure complete customer satisfaction
- Manages customer expectations by clearly communicating our commitments
(e.g. delivery dates or problem resolution), and keeping customers
informed of order status, issues, etc.)
- Interacts with Demand Management to satisfy customer-required delivery
dates and negotiates optimal mode(s) of transportation through
interaction with Logistics
- Documents and coordinates customer compliant handling and resolution
- Obtains customer specific requirements for developing and maintaining
the master customer records (i.e. part numbers, customer specs.,
equipment needed, etc.)
- Reviews Accounts Receivable for accurate reconciliation and assists in
collection efforts
- Quotes list prices and/or special competitive pricing and/or provides
discounts to customers as agreed by marketing and sales
- Responds to and/or routes product and technical questions to
appropriate channel
- Anticipates customers' needs through on-going data analyses
- Facilitates customer satisfaction and delivery performance as well as
coordinates improvement via the Corrective Action Management process
with other business resources and functions
- Work closely with Marketing, Sales, and Supply Chain to ensure the
Prepare To Do Business, order entry, and sales processes work
effectively for new customers or customer product changes. These
business changes require timely and thorough communications with the
business functions and key customer contacts.
JOB REQUIREMENTS:
- College degree in business, marketing, or technical
disciple
- Minimum 2 years of experience in customer service, logistics, inside
sales, or related function; preferably with a manufacturing firm
- High aptitude for marketing/sales strategies
- Ability to understand and communicate a defined level of technical
information
- Strong written and oral communication skills
- High-proficiency with computer software applications, including SAP
- ISO experience highly desired
- Spanish communication skills are desired
- Excellent interpersonal and relationship-building skills
- ISO, SAP R3, Excel, data reporting and Internet experience highly
desirable
An Equal Opportunity Employer.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://arkemagroup.contacthr.com/17046291
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